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We redesign your customer service process — then make it run on AI.
Rugao Noxtech Co., Ltd.
From knowledge-base building to dialogue tuning — tailored to your industry and your scenario. No generic templates.
We look at your data and workflows first, then decide whether we're the right fit. The diagnostic report is free; custom proposals are quoted separately.
Built deeply around your industry, scenario, and data. On-premise deployment available — your data never leaves your own servers.
Nicole Lyu — Founder
Seventeen years of frontline observation inside multinational customer-service systems.
From European brands to Asian markets, she has seen the entire shift of customer service from manual to systematized. There was only one conclusion: the current model has failed. Companies treat customers as a cost line; customers see companies as a black box. Efficiency, cost, experience — that impossible triangle has never actually been broken.
She is a PMI-certified Project Management Professional (PMP) and has passed the China Association for Quality's Six Sigma Black Belt exam. She brought industrial-grade quality-control methods into customer service.
After leaving the industry she founded Noxtech. The direction is clear: rebuild the underlying structure of customer service with AI — not to answer faster, but to turn the relationship between company and customer from confrontation into collaboration.
No stories. Only structural problems, solved.
Multilingual translation, AI-suggested replies, ticket management. A full interactive walkthrough of a desktop agent workspace.
View demo →A WeCom-style chat interface with real-time AI reply suggestions and multi-customer switching. An interactive mobile demo.
View demo →Email preferred — we reply within 24 hours.
Scan to add us on WeCom