产品故障保修
来自: john.smith@email.com
2026-08-02 10:30
分类: 维修请求
语言: English
From: john.smith@email.com
Sent: August 2, 2026 10:30 AM
Dear Customer Service,
I purchased a product from your official store 6 months ago. It stopped working during normal use yesterday. I would like to know if this is covered under warranty and how to proceed.
Can you please advise: 1. Warranty coverage? 2. Repair process? 3. Timeline? 4. Costs?
Photos and receipt attached.
Thank you, John Smith
AI翻译 · 中文
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✅ 保修内维修（推荐）
Dear John,
Thank you for reaching out. I'm sorry to hear about the issue with your product.
Based on your purchase receipt, your product is still within the 2-year warranty period. We'll provide free repair service.
Please ship the product to our repair center with your receipt. Repairs are completed within 3-5 business days and shipped back to you.
Best regards,
Customer Service Team
Thank you for reaching out. I'm sorry to hear about the issue with your product.
Based on your purchase receipt, your product is still within the 2-year warranty period. We'll provide free repair service.
Please ship the product to our repair center with your receipt. Repairs are completed within 3-5 business days and shipped back to you.
Best regards,
Customer Service Team
📋 需要更多信息
Dear John,
Thank you for reaching out.
To help us process your case accurately, please provide:
1. Specific usage scenario of the product
2. Details of the failure
3. Your contact info and shipping address
We'll proceed as soon as we receive this information.
Best regards,
Customer Service Team
Thank you for reaching out.
To help us process your case accurately, please provide:
1. Specific usage scenario of the product
2. Details of the failure
3. Your contact info and shipping address
We'll proceed as soon as we receive this information.
Best regards,
Customer Service Team